🚨 ADVISORY
NOTICE ON THE USE OF GCASH
We have received reports of an increasing number of consumers encountering issues when paying their bills through GCash. Some transactions are not immediately posted even though the amount has already been deducted from their GCash e-wallet. In some cases, the payment does not instantly reflect in ZAMECO II despite GCash having a real-time posting feature.
Please be reminded that GCash is a third-party payment service that is not managed or controlled by ZAMECO II. GCash processes transactions through ECPay, and ECPay is the one responsible for remitting your payments to ZAMECO II.
- ✅ If your transaction is successful in the GCash app but does not reflect in ZAMECO II, the issue is between GCash and ECPay.
- ✅ After paying through GCash, verify your payment using the Check My Bill feature via ZAMECO II Messenger.
- ✅ If you encounter problems, immediately contact ECPay at helpdesk@ecpay.com.ph.
- ✅ Based on reports from some users, refunds are processed and returned after a few days.
For a smoother payment experience, you may also consider using other online payment services such as Maya, Cebuana Lhuillier, SM and SM Savemore, 7-Eleven, Royal Duty Free, and Truemoney.
Zambales II Electric Cooperative, Inc.